General Questions
Do you need my wordpress website backend access or password?
No, absolutely not. we do not require backend access to your website or your wordpress website admin username or password at all to conduct checks. we use our lightweight and super safe wordpress plugin that works as a bridge.
Can I cancel my subscription anytime?
Yes, you can cancel your subscription at any time. Your access will continue until the end of your billing period.
Technical & Setup
How do I connect my WordPress site?
Simply install our free Agent plugin on your WordPress site, copy the API key, and add the site to your dashboard. The connection is secure and takes less than 2 minutes.
Billing & Plans
Do you have any one time plan?
Yes, we have a lifetime plan with fully unlocked features and literally unlimited checks.
What's included in the free plan?
The free plan includes 1 WordPress site, 5 scans per month, basic reports, and email support. It's perfect for trying out the service.
Do you offer refunds?
We do not offer refunds due to the nature of the service. You can always try a free plan to est out our platform before paying for a paid plan.
Features & Capabilities
Do you have AI Features?
Yes, we have AI enabled features which are available on all plans starting from free to paid ones.
What is Ultimate WP Audit?
Ultimate WP Audit is a comprehensive WordPress site auditing tool that analyzes your website's security, performance, SEO, accessibility, and database health. It provides detailed reports with actionable recommendations.
How fast is a typical audit scan?
Most audit scans complete in under 30 seconds. The actual time depends on your site size, server response time, and number of checks being performed. Our optimized engine runs checks concurrently to ensure fast results without compromising accuracy.
What does the White Label feature include?
The White Label feature (available on Pro plan) allows you to customize audit reports with your own branding, including your company logo, colors, and contact information. Perfect for agencies who want to present reports to clients under their own brand.
How do email reports work?
After completing an audit, you can automatically send comprehensive PDF reports via email to any recipient. You can also schedule automated reports to be sent weekly or monthly. All plans include email report functionality.
How long do you keep my audit history?
Free plan: 7 days of scan history. Basic plan: 30 days. Pro plan: 365 days (1 year). Historical data helps you track improvements over time and identify recurring issues. You can export data before it expires.
Can I audit multiple WordPress sites?
Yes! The number of sites depends on your plan: Free (1 site), Basic (3 sites), Pro (unlimited sites). You can easily switch between sites in your dashboard and manage all audits from one central location.
Can I schedule automatic scans for my sites?
Yes! Our scheduled scan feature (available on Pro plan) allows you to set up automatic audits on a daily, weekly, or monthly basis. You can configure the scan frequency, time, and day of the week. Results are automatically emailed to you, ensuring you never miss critical issues.
Security & Privacy
Is my data secure?
Absolutely. We use industry-standard encryption for all data transfers. Your site credentials are never stored on our servers - we only communicate through our secure Agent plugin.
Support & Help
What is your support response time?
Free plan users receive email support with 48-72 hour response time. Basic plan users get 24-hour response. Pro plan subscribers receive priority support with 4-12 hour response time, including access to our dedicated support team via live chat during business hours.